Shipping Policy

Effective Date: October 2026

SteelPantry ships eligible blanket and home textile orders purchased through www.steelpantry.us to available destinations within the United States.

Shipping Options

Eligible orders may qualify for Free Standard Shipping within the United States. Available shipping options and any applicable charges will be shown on the product page or during checkout.

Shipping availability may depend on the destination and the products included in the order.

Order Processing

Most ready-to-ship orders are prepared within 1–2 business days after payment confirmation.

Processing may take longer during holidays, promotional periods, or times of unusually high order volume. If a product listing provides a different processing estimate, the product-specific estimate will apply.

Order processing time is separate from shipping transit time.

Estimated Delivery

For eligible shipments, standard delivery is generally estimated at 2–3 business days after processing, where the selected carrier service supports this timeframe.

Delivery dates are estimates, not guarantees. Weather, holidays, carrier schedules, destination conditions, and other circumstances outside our control may affect arrival times.

Please refer to the delivery estimate provided for your specific order if it differs from this general timeframe.

Shipment Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking updates may take time to appear after a carrier receives the shipment. If your package appears delayed, contact us with your order number and tracking information.

Multiple Packages

Orders containing several products or quantities may be shipped in separate packages. Items from the same order may therefore arrive at different times.

Delivery Inspection

Please check your package and its contents after delivery.

If a blanket arrives damaged, defective, or different from the item ordered, retain the packaging and contact sales@steelpantry.us within 48 hours of delivery. Include your order number and clear photographs of the issue.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Incomplete or incorrect address information may result in delivery delays, failed delivery attempts, or additional carrier charges. Please contact us promptly if you notice an error, although address changes cannot be guaranteed once dispatch begins.

Delayed or Missing Shipments

If tracking indicates an unusual delay or your package cannot be located, contact us with your order number and available tracking details. We will review the shipment information and assist with a carrier inquiry where appropriate.

Contact Information

SteelPantry

Website: www.steelpantry.us
Email: sales@steelpantry.us
Phone: +1 (302) 482-8820
Address: 1201 N Market St, Wilmington, DE 19801, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)