Refund Policy

Effective Date: October 2026

SteelPantry wants customers to shop for blankets and home textiles with confidence. This policy outlines the conditions for returns, refunds, and order cancellations for purchases made through www.steelpantry.us.

14-Day Return Window

Eligible products may be returned within 14 calendar days after delivery.

To qualify, a blanket must be unused, unwashed, undamaged, and in resalable condition. Original tags, packaging, and included accessories should be retained when applicable.

Please review the product description, dimensions, fabric details, and care instructions before using your purchase.

How to Start a Return

To request a return, email sales@steelpantry.us with your order number, product name, and reason for the return.

If you received a damaged, defective, or incorrect item, include clear photographs of the product and its packaging. Please wait for our return instructions before sending merchandise back.

Damaged or Incorrect Products

Please check your order after delivery. If an item arrives damaged, has a verified defect, or differs from the product ordered, contact us within 48 hours of delivery.

After reviewing the details, SteelPantry may offer a replacement, an appropriate replacement item, store credit, or a refund, depending on the circumstances.

Items That May Not Be Returnable

Returns may not be accepted for:

• Final sale or clearance items.

• Personalized or customized products.

• Blankets that have been washed, used, or altered.

• Items damaged through improper care or handling after delivery.

• Products returned without prior authorization.

These conditions do not limit any consumer rights that cannot legally be excluded.

Return Shipping

When a return results from our error or a verified damaged, defective, or incorrectly shipped item, SteelPantry will cover applicable return shipping costs.

For returns based on a change of mind or personal preference, the customer may be responsible for return shipping expenses. Any applicable costs will be communicated before the return is finalized.

Refund Processing

Returned products will be reviewed after receipt. Once a refund is approved, it will be issued to the original payment method.

Please allow approximately 5–10 business days after approval for the funds to appear, depending on your payment provider or financial institution.

Original shipping charges, if any, may not be refundable unless required by law or the return resulted from our error.

Order Cancellation

Please contact us as soon as possible if you need to cancel an order. Cancellation may be possible before dispatch, depending on the order's processing status. Once an order has shipped, the standard return procedure may apply.

Contact Information

SteelPantry

Website: www.steelpantry.us
Email: sales@steelpantry.us
Phone: +1 (302) 482-8820
Address: 1201 N Market St, Wilmington, DE 19801, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)